Shipping policy

Processing Time
Orders are processed within 1–3 business days, excluding weekends and holidays. You'll receive a confirmation email with tracking information once your order ships.

Shipping Rates and Delivery Times
Shipping rates are calculated at checkout based on your location and the weight of your order. Estimated delivery times after dispatch:

Domestic: 3–10 business days
International: 7–30 business days, depending on destination and customs

Delivery times are estimates and are not guaranteed.

International Orders: Customs and Duties
International orders may be subject to import duties, taxes, and customs fees charged by the destination country.

Unless stated otherwise at checkout, these charges are the customer's responsibility and are not included in the order total.
We are not responsible for delays caused by customs.
If you refuse to pay the duties and the package is returned to us, we'll refund the order minus the original shipping cost and any return fees.

Address Accuracy
Please double-check your shipping address before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. Reshipping fees may apply.

Lost or Delayed Packages
If your tracking hasn't updated in 10 business days, contact us and we'll open an investigation with the carrier. If a package is marked as delivered but you can't find it, please contact us right away.

Damaged in Transit
Contact us within 7 days of delivery with photos of the item and the packaging, and we'll arrange a replacement or refund.

Questions
Email us at piense.official@gmail.com.