Refund policy

Refund policy

30-Day Returns
We want you to love your order. If you're not completely satisfied, you can return most items within 30 days of delivery for a full refund.

Eligibility
To be eligible for a return, items must be:

  • unused, unworn, and in the same condition you received them;
  • in the original packaging, with all tags attached;
  • accompanied by the order number or proof of purchase.

Non-Returnable Items
Gift cards, personalized or custom-made items, and items marked as final sale cannot be returned, unless they arrive damaged or defective.

How to Start a Return

  1. Email us at piense.official@gmail.com with your order number and the reason for the return.
  2. We'll reply within 1–2 business days with return instructions and the return address.
  3. Ship the item back. Items sent without a return authorization will not be accepted.

Return Shipping

  • Return shipping costs are the customer's responsibility, unless the item is defective, damaged, or incorrect.
  • Original shipping fees are non-refundable.
  • We recommend using a trackable shipping service, as we can't guarantee we'll receive your return.

Damaged, Defective, or Wrong Items
Please inspect your order on arrival. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery with photos. We'll make it right at no cost to you.

Exchanges
The fastest way to get a different size or color is to return the original item and place a new order.

Refunds
Once we receive and inspect your return, we'll email you to let you know whether the refund was approved.

  • Approved refunds go back to your original payment method within 5–10 business days.
  • Your bank or card issuer may need additional time to post the refund.
  • If more than 15 business days have passed since approval, please contact us.

Late or Missing Refunds
Check with your bank or card issuer first. If you still haven't received your refund, email us at piense.official@gmail.com.

Statutory Rights
If you're in the EU or UK, you have the right to cancel your order within 14 days of receipt without giving a reason. This right, and any other mandatory consumer rights in your country, apply in addition to this policy.